Refund policy

You can send your complaints as well as compliments, suggestions and questions: by mail to the address Rox d.o.o., Slavonska avenija 100, 10040 Zagreb; to e-mail: info@roxbeauty.com or hand it personally in one of our stores.

Consumer responsibility for impairment of goods
In the case of exercising the right to unilateral termination of the contract, the consumer / buyer is responsible for any impairment of the goods resulting from the handling of the goods, other than that necessary to determine the nature, characteristics and functionality of the goods.

If the purchased product has been used, it is not possible to return or replace the product.

Liability for material defects of the product
Pursuant to the Consumer Protection Act (OG 41/14, 110/15, 14/19), the provisions of the Obligations Act (OG 35/05, 41) apply to relations between consumers and traders in the event of a material defect in the product. / 08, 125/11, 78/15) on liability for material defects.